
A Google user
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No "Birds" have been located in the areas shown on the map, or if when in charger mode they're available to pick up, they still are not at the location. I spent 2 hours the other night trying to find "Birds" to charge and only found "one" in the wild to capture that was not even showing available on the map, very disappointed. Not sure how the problem can be fixed, but it needs to be as soon as possible so the "charger people" don't waste gas.
51 people found this review helpful

Nick Poling
Broken. Took $20 from my credit card when I clicked only $5. Then, when I try to turn off auto-reload, it doesn't let me. Contacted customer service about the issue, got ne help - sent multiple emails with no help. Eventually they just told me to "restart the app," which of course didn't work. I asked them to change it on their end and said they can't. Terrible app, terrible customer service, terrible company.
175 people found this review helpful
Blue Jay Transit Inc.
June 24, 2022
We updated our payment system and aimed to make this process as transparent and easy for our riders as possible. All unused credit can be refunded at any time! Please feel free to reach out to us at hello@bird.co so we can assist you further.

Jahziel Villasana
Been a fan for a long time, but the new "Slow Zone" and "Parking Zone" features are awful. There is no indication when you open the app or when you unlock a scooter that you may have your speed suddenly decreased without your knowledge, or that you may not be able to end the ride when you arrive at your final destination. I had to call customer service to get the ride I was just on ended; I will be following up about a refund and will probably not use Bird again until this awful UX is fixed.
145 people found this review helpful
Blue Jay Transit Inc.
May 30, 2022
We are sorry to hear this experience was not ideal and are working with our product and rider teams to improve this experience. We hope that you will give us another chance in the future. Please reach out to us via the in-app Help tab or by emailing hello@bird.co if you would like to continue this conversation.