AHS: American Home Shield

Name: AHS: American Home Shield
Availability: InStock
Rating: 4.7779011726379395 (17697 reviews)
Author: frontdoor

frontdoor

17.7K reviews

Everyone

100K+

Downloads

Everyone

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About this app

Protection for homes. Happiness for homeowners.

American Home Shield® invented the home warranty industry over 50 years ago. Since then, we’ve built a national network of trusted, independent Pros who help millions of homeowners keep smiling (even when breakdowns occur). AHS protects important parts of the home systems and appliances you rely on, connects you with qualified Pros, and pays for covered repairs.

New feature alert! Video chat is here. AHS members with select plans can now video chat with live repair Experts for home fixes over-the-phone – for free.

With a variety of plans to fit every home and budget, American Home Shield makes it easy to keep your home running smoothly.

The AHS® app adds an extra level of convenience to your home warranty experience.

Key Features:
• Access your account and plan info
• Video chat on the spot for free with select plans
• Make and track service requests
• Take advantage of special offers
• Manage your payment info
• And more

America’s Best Home Warranty

Updated on

Oct 29, 2026

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.

This app may share these data types with third parties
Personal info, App activity and 2 others
This app may collect these data types
Personal info, Financial info and 3 others
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

17.5K reviews

Tina M

October 18, 2026

Today I was scheduling a service request in app an offer popped up saying they would waive the $125 service fee if I renewed my policy early.I put in a request for pricing and a woman called from AHS said she could help me renew and confirmed she would waive the fee. She took my payment $800 and said she'd have to transfer me to schedule it. I was on the phone for more than one HOUR. They finally pick up and said they can't waive the fee and she never notated that promise. Total scam do not pay!

1 person found this review helpful

frontdoor

October 27, 2026

Hello Tina, we understand your concerns regarding the information you were provided and the time spent trying to resolve the issue. We'd like the opportunity to look into this matter more closely. Please contact us at socialmedia@ahs.com with your name, full property address, and a brief description of your concerns.

Jan Hale

October 19, 2026

first time using the free troubleshooting video call. Jamie was our pro on the call. He was very nice and professional. He did suggest we have a technician look at our dishwasher as it was leaking a lot of water. The experience was great. I'm not computer savvy, but Jamie made it very easy.

frontdoor

October 23, 2026

Hello Jan, thank you for taking the time to leave a review. We're happy to hear that Jamie made your first video chat experience simple and stress-free. Providing clear, professional support is important to us, and it's great to know he was able to help you understand the issue with your dishwasher. We appreciate your kind words.

William Waters

September 17, 2026

The app doesn't allow you to terminate your contract. They try to retain you on the phone, forget to close your account, and then charge you again and then require weekly calls to try to quit, not do what they said they will do like emailing you. eventually I got out and refunded, i just can't charge them for the hours of time it took me.

frontdoor

September 23, 2026

Hello William, thank you for sharing your experience. We're sorry to hear about the frustration you encountered during the cancellation process and understand how valuable your time is. We apologize that your experience did not meet expectations and appreciate you sharing your feedback.