
Michelle Alcazar
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LAST UPDATE: They fixed and work properly since then. YOU NEED TO FIX THIS. I requested to withdraw money from my account, the platform bugged and the 30-min countdown doesn't appear, and it's been searching for a cashier since yesterday. The money was deducted from my balance, and I need that money URGENTLY. The worst part is that customer service isn't responding, who can I contact? Ticket #3070059 UPDATE: They returned my money, but was a headache. I'll give them 3 stars to be fair.
20 people found this review helpful
Airtm, Inc.
September 1, 2025
Hello thank you very much for your opinion. Your suggestions of our commissions are very important for our team. Best regards!

frank chapheluka
why have a customer support team when in actual sense it doesnt even help at all it since provides email address for me to write email very bad customer service i connected my virtual account to Paypal and they said the 2 micro deposits for verification should arrive in 5 business days but l reached to the team to check if they have been received but no response like seriously even other platforms care more about their customers then you guy s ticket numbers is Re: [#3515634]
Airtm, Inc.
November 5, 2026
Hello Frank. We sincerely apologize for the inconvenience and delays. We've verified that your case has been directly addressed and updated under ticket #3515634. Thank you for your patience while we assist you.

Emre Evirgen (DiCasualGamer)
What an insufferable excuse of an app, want to change your email adress, good luck, no confirmation mail sent, constant error message saying exceeded operation per minute despite trying to change your mail only once, no reply on support ticket. I've been struggling for the last 48 hours. The third party job site cannot match airtm account if the emails dont match. Adding it as secondary email did not help. Now I deleted the account, but cannot create new with my email because it says its in use
Airtm, Inc.
October 21, 2026
Hello Emre Evirgen, We are very sorry for the inconveniences you are experiencing changing your email address. Please contact us at socialmedia@airtm.io so that we can provide you with personalized assistance and resolve the issue as soon as possible. We value your patience!