
A Google user
Firstly the hardware is awesome. Second, the app works great when it's working. After installing I'm able to log in and use the app and it works great! However, every time after putting the phone down for a bit and later coming back to it, the app gets stuck on the title screen and won't go past it. I've tried closing the app, clearing the apps cache, and even cleaning the apps data with no success. The only thing I've found that fixes it is completely uninstalling and reinstalling the app.
22 people found this review helpful
NETGEAR, Inc
February 7, 2019
Hi, Donald:
We'd like to learn more about this unusual behavior. Please contact us directly at ntgrapps_support@netgear.com with more details and we'll be happy to investigate further.

Steve Warren
Sadly the mobile app will no longer allow me to log in to my Orbi. I get a "Login timed out" error every time. I can log in using a laptop with no problem. I've uninstalled and reinstalled the app, rebooted everything, checked for updates, all to no avail. The mobile app is completely worthless to me now. Not sure when this happened, but it's been this way for more than two weeks.
10 people found this review helpful

A Google user
- Flag inappropriate
- Show review history
Sooooo much time wasted that could have been avoided if they'd just give us a FULL MANUAL MODE! Not everyone is clueless with networking. Every step of the stupid "wizard" takes 2-5 minutes. If something goes wrong, it doesn't tell you what, and you end up starting over. Had to wipe the app's data 3x and go through the setup a plethora of times. Not my idea of a fluid user experience.As others have mentioned, having to login to a Netgear account to use this $400 system is horrible.Tomato please!
10 people found this review helpful