
Jay Doppio
This app is super janky. It just keeps giving me errors including one with a password error despite the fact that the password is saved in y password manager and it works fine when I go to rakuten in a browser. App and OS are fully updated. Clearing the cache and restarting doesn't fix the issue and neither does uninstalling and reinstalling either. 👎👎👎 I guess I'll use Ebates instead.
17 people found this review helpful
Rakuten Rewards
August 28, 2026
We'd love to take a look into this. Please reach out to us at socialhelp@rakuten.com so we get you back into your account.

Jill Lesoing
Although I love Ebates/Rakuten, I hate the app. It is terribly complicated to shop through the app as it is very slow and buggy. Most of the time, I fill my cart through the stores app, then activate Rakuten and check out through them. But, again, it's terribly slow, and often, time simply just doesn't work. Now, I have a problem where I'm signed in but can't shop because it's having trouble "Authenticating".
19 people found this review helpful
Rakuten Rewards
March 15, 2023
We're sorry to hear you've had this experience with our app. Most issues can be resolved by making sure your device is up to date, uninstalling and reinstalling our app, closing opened apps running in the background (to free up memory), and restarting the phone. If these issues continue, please email us at socialhelp@rakuten.com so we can help.

MUSIC LOVER (MUSIC LOVER)
I Absolutely LOVE Rakuten!! You receive REAL CASH back & it's Super Easy! I've tried other apps that say you get cash back. However, there's a thousand steps to take. Rakuten isn't like that. There's no scanning of receipts or choosing items ahead of time. You simply go to the app, click on your favorite store, & shop. It's as simple as that! I used it for all my Christmas shopping. Then, the 1st week of January, I received a check. It's Absolutely Awesome to get paid for shopping!
563 people found this review helpful
Rakuten Rewards
January 23, 2021
Thank you for the high praise! We love being there for our Members, helping them get the chance at Cash Back and deals on the things they were planning on buying. We hope you keep racking it up with Rakuten!