
Logan Lillie
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9/5/22 Game is great. App is trash. Have to open and close it 3 times to get it to load. Anytime you recall support or have more than 10 incomings it's always "loading" and loses connection until you restart it. Even switching between villages to fast confuses it and you have to restart the app. 5/31/25 no change, still terrible connection problems. 4G, 5G, or WiFi, doesn't matter. Still have to open and close the app to do a few things at a time before it starts lagging and can't connect.
19 people found this review helpful
InnoGames GmbH
June 3, 2025
Hello! We are so sorry you are going through this. Could you please reach out to our support team to look into this?

Alfredo Flores
App stops working and refuses to connect, or if it does, it's for a few minutes before it disconnects again. The game is made in such a way that you either pay to win or you play nonstop to try and keep up. The problem was that I did that. I played a lot, obsessively to keep up with players dropping hundreds of dollars to skip weeks of progress. Then I got banned for it. So, as a free to play player, you will never keep up because they will ban you for trying. They refuse to reevaluate my ban.
5 people found this review helpful
InnoGames GmbH
October 2, 2023
Hello, We're sorry you've been having a bad experience with the game so far. Please let the support group if you wish to make a complaint.

A Google user
Mixed emotions for this game. Customer service is fast but not helpful. The app crashes glitches and loads alot. I needed some help with the glitches that were happening with attacks of player villages and the representative was like, " This is a game mechanism and not a bug or something else. Unfortunately beginner protection cannot be recovered once it's lifted (for any reason)." All the best, Viele GrüĆe. I am disappointed of how they act to players that actually enjoy playing this game.
21 people found this review helpful