
Joel Allen
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I do like the concept of the app, and its intended purposes to make paying for goods easier, while safeguarding your card. However, most places I do shopping at in Jamaica do NOT accept NCB Pay as method for paying for goods and services, which defeats the purpose of the app. KFC, Burger King, Wendy's, Mother's, Fantana Pharmacy and Juicy patties are a few of those places that refuses the use of this app. They all wants you to use the physical card instead.
24 people found this review helpful
National Commercial Bank Jamaica Limited
December 6, 2023
Thank you for your feedback Joel, our team is working with the merchants on resolving this experience.

Krishan Parchment
Well apparently the app only supports NCB's credit cards and not their Visa debit cards. I've been trying to login to this app for about 3 days now and all I kept getting was a message advising me that there was an unexpected error. It would have been nice if the adverts in the NCB online banking apps mentioned that this new NCB pay app was for credit cards only.
140 people found this review helpful
National Commercial Bank Jamaica Limited
June 28, 2023
We are working on having Visa Debit also accessible and will ensure you, our valued customer be made aware as soon as it is ready. Thank you for your feedback.

Michael Townsend
Good experience so far. My issue is that I want to leave instant payment on but each time I open my phone I get a notification saying that it's executing instant payment. Is there a way to not have this notification constantly cycling. It comes up when not trying to make a payment
8 people found this review helpful
National Commercial Bank Jamaica Limited
November 6, 2023
Hi Michael, thank you for this feedback. Upon enabling instant pay and unlocking your mobile device (biometrics, fingerprint or PIN) the app gives less than 30 sec to process a payment. You may disable when not in use, if you are still having a challenge, please call (888-622-3477) or email (NCBinfo@jncb.com to assist you further.