
Ryan
My devices suddenly disappeared. First there's annoying popup about needing my location. Once I've added the devices, I shouldn't need to have my location on. Well, really I should never be required to use it, but that's another problem. But second of all one device disappeared and when I restarted the app, the other one had no reading so all of my devices are gone. But they are still detected by Alexa skill, so it's obviously just this horrible app that's the problem.
23 people found this review helpful
SWITCHBOT INC
December 2, 2021
Hi Ryan, we are sorry for the issue with the missing device. Please try to log out of your SwitchBot account and then log in again to see if the problem will be solved. If the issue persists, please kindly submit a feedback request on the profile page of the app, the technical team will help you resolve it.

Jacqueline Ericson
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It's great when it works, but infuriating when you suddenly get constant error messages for no reason. I've been spending ages trying to calibrate, etc. If there were ANY product better than this that would do what I want it to, I'd be on that in a heartbeat, but alas, there isn't anything better for curtains. WHY CAN'T ANYONE MAKE ANYTHING THAT ACTUALLY WORKS PROPERLY?!!!
30 people found this review helpful
SWITCHBOT INC
March 26, 2022
Hello Jacqueline, we are sorry for any inconvenience caused. We would like to help you out with the connection and calibration issue with the SwitchBot Curtain. Please kindly submit a feedback request on the profile page of the App, the support team will assist you furthermore.

A Google user
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The device is probably good, but like others you sign up, it requires a confirmation code that doesn't! There is no way to contact them. So basically you paid for something you cannot use. It turns out they throw a bunch of text in the confirmation email that steers it right into the spam folder. Once you get that figured out you sign up and can find your product. The interface was pretty primative.
7 people found this review helpful
SWITCHBOT INC
March 9, 2020
This doesn't seem right. We want to take a closer look at this for you. Please send feedback via the SwitchBot app so we can connect.