
Shane Polzer
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lost over $60, ordered food at the wrong location because app changed from my favorite location. I'm not allowed to cancel orders. I've also on multiple occasions not received drinks, when I go inside they say its out of stock and I can't get a refund unless I call someone. no one has time to call, so we just don't trust you anymore. Also I haven't been able to check in for curbside orders.
40 people found this review helpful
Thank you for your feedback here, Shane! Please follow up with our Care Team about this:
800-765-4686
https://orders.sheetz.com/contact

M. Layfette
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My main issue a few years ago was Not being able to login to the app, despite multiple attempts to update password. Speaking with a rep didn't help either. Fast forward to July 2026 and I cannot place an online order due to technical issues. Each time it's as if I'm logged out of the system. This is ridiculous! I can still earn/redeem points online, but cannot place an order or use the app.
15 people found this review helpful
Hello! We are sorry for the poor experience. Could you please send your username to e-commerce@sheetz.com so that we can research this for you? We can give some information to our Customer Support team so that they can look into this for you and assist. You can also call 1-800-765-4686 for Customer Support if you prefer. Thank you!

Jon Y
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Inconsistencies leads to a 3 star review.. Sometimes this app is great, other times it won't let me mobile order from my location I've ordered from before period it keeps saying, "oops, you ordered twice, we canceled your 2nd order." But then when I show up at the location, they have no history of my order. This has happened multiple times, and there's nothing I can really do about it. Takes away the whole point of convenience over the mobile order.
41 people found this review helpful
Sheetz Inc.
November 10, 2022
We appreciate you taking the time to leave this feedback Jon. We apologize and will pass this along for further review. - Sheetz Team