
ahmad karimi
this app is a real garbage. In Toronto, I accepted a trip covering a distance of about 16 kilometers, estimated to take 40 minutes. Due to police road closures and traffic, the actual travel time ended up being 67 minutes—an extra 27 minutes. Yet, I was paid only the original estimated fare. Despite my repeated attempts to resolve this, they insisted that the amount I received was correct. I pointed out that the fare had been calculated based on a 40-minute duration, not 67 minutes, but they f
Bolt Technology
October 26, 2026
Hi, the longer-than-estimated trip and unresolved fare dispute have taken your time, despite repeated attempts to get help. You deserve timely, helpful responses, and we're working to improve. Contact us via in-app support (☰ Account > Support) so we can review the fare and your case history.

mary Ashene
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Hopp is a wonderful rideshare company that is growing quickly across Ontario. I really hope to see them continue to expand! Their customer service is fast, helpful, and very reliable.
Bolt Technology
October 15, 2026
Hello, it is great to hear that the app experience has been smooth for you and that customer service has been fast, helpful, and reliable. Thank you for sharing your thoughts and for encouraging our growth in Ontario. We appreciate you choosing Hopp for your rides. We look forward to serving you more across Ontario!