
Arvin Arquileta
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I hate this app. There is no coordination with the app and the branch. Imagine offering a Father's Day bundle for 3 in the app. But at the branch, they would tell me thar it's not in their system and offers the same price but not for 3 but only for two. The only three items will be the drinks. According to the branch, there is no burger. Why offer it in the app if it is like that?!
28 people found this review helpful
Golden Arches Development Corporation
23 September 2023
Thank you for sharing feedback about your experience with the new McDelivery App. Please let us know should you need assistance. Our Customer Support may be reached via Live Chat in the McDelivery app and website, through our hotline (02) 8888-6236 or e-mail at writeus@ph.mcd.com Thank you and stay #MSafe!

A Google user
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They are constantly out of stuff on the menu, but are usually good at contacting you when there is an issue. However, I placed an order today at around 1pm and I didnt even get an email or anything. The order tracker just said Order Submitted. By 3pm I hadn't heard anything from them so I called and was told that they'd sent a text and that the phone was unattended (I left my phone in the office) and that they had cancelled the order. Funny thing is, there is another phone number in the profile that they didn't even attempt to contact, nor did they send me an email about the issue. I am severely dissapointed and am questioning whether to order here again
47 people found this review helpful

Abbegaile Cedenio
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I submitted my order and they marked it as completed but I hadn't receive my order yet and waited for 2 hours. Even tried to reach out to Chat support and was told that they would expedite it and someone would call but nothing. I've been using this app and the service sucks now. I won't dine in McDonald's again.
30 people found this review helpful
Golden Arches Development Corporation
13 September 2026
Thank you for sharing feedback about your experience with the new McDelivery App. Please let us know if you need assistance. Our Customer Support may be reached via Live Chat in the McDelivery app and website, through our hotline (02) 88886236 or e-mail at writeus@ph.mcd.com Thank you and stay #MSafe!