
Michelle Alcazar
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LAST UPDATE: They fixed and work properly since then. YOU NEED TO FIX THIS. I requested to withdraw money from my account, the platform bugged and the 30-min countdown doesn't appear, and it's been searching for a cashier since yesterday. The money was deducted from my balance, and I need that money URGENTLY. The worst part is that customer service isn't responding, who can I contact? Ticket #3070059 UPDATE: They returned my money, but was a headache. I'll give them 3 stars to be fair.
20 people found this review helpful
Airtm, Inc.
September 1, 2025
Hello thank you very much for your opinion. Your suggestions of our commissions are very important for our team. Best regards!

R
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i have been trying to take out a card for a week and the verification process gets completed successfully, but the app doesn't recognizes it, and the only answer the client support can give me, is that they are having issues with new cards because they are changing the issuer of debit cards, and they can't do nothing, so the app is worthless to me and the customer service is completely unhelpful.
Airtm, Inc.
November 9, 2026
Hello, apologies for the delay and for the inconvenience with the card creation. Could you please provide the ticket number so the contact can investigate the information provided and the case? Thanks for your feedback and report on the matter.

Aditya Singh
the customer support is so pathetic that they can't even call to check, if the user money just vanished in thin air. Seriously, Support is very delayed and even irresponsive. My ticket #3520803 is left unresponsive but AirTM notifications are coming regularly! What a joke! At least now, the support team should feel responsible and assign real human support. (All this network and there is only a chatbot to support the user) quantity over quality! I rest my case! enough
Airtm, Inc.
November 4, 2026
Hello Aditya, sorry for the inconvenience, our team is checking your account, please kindly wait while our team works on this and shall share the instruction via that ticket. Thank you