
A Google user
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I used to love this app, but ever since a 2025 update, the app no longer works on my phone. It opens to a blank screen and hangs (the web version still works). I tried working with Customer Service but they gave up when they couldn't figure it out & ghosted me. Also, how is it possible that this app still doesn't allow you to change your home location? I tried to install in France, but then the app only appears in French, and can't verify a non-French phone number. Sad they can't figure it out.
36 people found this review helpful

Kinga Borowska
It is horrible since the changes made 2-3 years ago in the searching algorithm. I can't find any ride anymore. Horrible. When I joined 10 years ago it was working awesome. You typed in the name of the city you wished to departure from and the destination and then you got an overview of a range of around 100km with the possible rides. That way it was possible to contact the driver and make an agreement about the best pick up place. Now I have to try different start cities to find the ride...
57 people found this review helpful

Cê Otuski
Generally good. However, it doesn't work in Brasil. Often, drivers cancel their rides last minute because they found someone willing to pay more for the ride. They keep the passengers WhatsApps and communicate outside the app and who's taking a shorter ride always stays careless in the very last minute. There should be an option for reviewing or penalising drivers AND riders who cancel. I understand change of plans, but it seems that EVERYONE changes their mind in Brasil.
37 people found this review helpful