
Josie Lewis
The app is just ok for checking your balance, but here's some things that reflect the real value of the app. It's slow to respond & hangs very often. My actual banking app isn't even this slow & it needs to access more information. There's a ridiculous amount of popups for a prepaid card app. It's usually things that you already opted out of. Why be so annoying? The last point is that the digital copy of the physical card does not show any numbers on the card. Just a blank??? C'mon, do better
384 people found this review helpful
Netspend Corporation
July 12, 2021
Sorry for the trouble you are experiencing with our app. For further assistance, please email us at social@netspend.com so that we can look into it.

A Google user
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I have been with Netspend for 4 years. And for the most part been happy. But I gave 1 star due to my experience today. I got a bigger sized credit from a refund we got and all of a sudden I can't use my card or my account. Then we try to call it says the info we put in is wrong so we can't even talk to anyone. App and online pulls up and everything looks fine. This is a nightmare. All the money I have is in that account and I can't touch it. Thanks a lot! Hope ya'll get it fixed soon!
226 people found this review helpful
Netspend Corporation
March 23, 2020
Hi, we're sorry to hear that and we would love to take a look at the issue. Please reach out to our customer support team at social@Netspend.com.

Jaime Schroeder
App crashes more than it works. Constantly says password or username is incorrect, even though it is not. Just seems like they want you to have to pay to get your account balance, and being able to get it through this app takes money out of their pocket....so the app just never works, and your only options are to call, which cost $, or use an ATM, which also cost $.
55 people found this review helpful
Netspend Corporation
April 9, 2021
Sorry for the trouble you are experiencing with our app. There shouldn't be a fee to check your balance through Anytime Alerts, using the automated line, or with an agent. For further assistance, please email us at social@netspend.com.