We are sorry to hear this, Xu Jian, but let us tell you that these problems are solvable. Could you please reach us at https://www.bittorrent.com/help/helpCenterSubmitTicket to avoid sharing personal information here? Our support team is always here to assist you.
Hi Winnie. Please know your satisfaction is very important to us so we would like to take a closer look at this. As we don't have your email address, can you please write to us at https://www.bittorrent.com/help/helpCenterSubmitTicket so that we can help you better. We look forward to your email.
Hello,
Download speed is mostly associated with how heavily seeded the torrent you are trying to download is. However, if you want to get assistance, please create a ticket here: https://bittorrent.freshdesk.com/support/tickets/new