
Arwen
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Still ONE STAR! Zero if I could! All of a sudden the App will only open to a white screen. Have done everything they've asked me to do .. cleared cookies, cache, uninstalled, then reinstalled and it's still not bloody well working. I've just spent almost two hours waiting on 131175 and gave up waiting. What am I supposed to do? Do they want me to leave and go to another bank? To make matters worse we have no Suncorp Bank in Victoria! Fed up! Just truly damn well Fed up! Thanks ANZ! 👎
3 people found this review helpful
Suncorp Bank (Norfina Limited)
July 22, 2026
Hi Kimmy,
Thanks for taking the time to share your feedback. We're sorry to hear about the issues you're facing with the App.
Our team would be more than happy to investigate this further. Feel free to call us on 13 11 75 (Mon–Fri 8am–9pm, Sat & Sun 8am–8pm AEST).
Thanks, and all the best
Anna, Suncorp Bank Support

K R
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After installing the latest update, all my accounts had disappeared. I wasn't able to check account balances, transactions, scheduled payments, etc. However, after restarting my phone, all was back to normal and there haven't been any more glitches.
Suncorp Bank (Norfina Limited)
June 15, 2026
Hi there,
Thanks for your review. Your feedback is appreciated and will help us to improve the App.
If you have further suggestions or queries, feel free to call us on 13 11 75 (Mon–Fri 8am–9pm, Sat & Sun 8am–8pm AEST).
Thanks, and all the best
Anna, Suncorp Bank Support

Andrew Bassett
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has been brilliant until a week ago. I could not log in, call centre help advised me that my token has expired (even though I was using new two factor authentication from their own app), had my token removed which allowed me to log in but I cannot add biometrics or even a basic pin for simple log in. Every time I wish to use the app I have log out, agree to 4 different terms etc, enter CN, password and SMS authentication.... 5 minute job to log in.... very frustrated
1 person found this review helpful
Suncorp Bank (Norfina Limited)
October 14, 2026
Hi Andrew,
Thanks for your review. Your feedback is appreciated and will help us to improve the App.
If you have further suggestions or queries, feel free to call us on 13 11 75 (Mon–Fri 8am–9pm, Sat & Sun 8am–8pm AEST).
Thanks, and all the best
Anna, Suncorp Bank Support