
Melissa B
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It was working ok-ish, then it stopped downloading videos and only saves a picture. Support isn't helpful at all and there are no updates available. Good thing I'm still in the date range to return it.. 7/12/26 update.. I was sent a replacement which came with issues right out of the box. it needed to be restarted several times and finally worked after a hard reset and a new software update. Then a few days later it fully stopped giving notifications. ugh
3 people found this review helpful
Netvue, Inc.
August 17, 2026
We’re very sorry to hear about your experience. This is certainly not what we want for our customers, and we’d like the opportunity to assist you properly. Please reach out to our support team at support@birdfy.com and we’ll work with you step by step to resolve the issue.

Debbie Lee
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The app had been functioning quite well prior to the server problems. Since then, even though fixes were made, functionality has been intermittent. The camera doesn't always record moments and battery percentage does not record consistently. Have installed, uninstalled and re-installed the app many, many times per tech support instructions, but it has not cleared up the issues. Frustrating.
5 people found this review helpful

R Parrish
I have not been able to receive a notification of any moments since Friday. other than a brief email, I have not been able to get any technical support or followups to provide ETA for repairs. I loved my bird feeder camera and purchased a hummingbird feeder to add to my collection. I am considering returning the hummingbird feeder due to unexplained issues. very poor ratings for customer support
7 people found this review helpful
Netvue, Inc.
August 17, 2026
Our technical team shared that they've fixed the issue. Please try to login again to see if it works well. If the same problem still exists, please let us know at support@birdfy.com. Thank you.