
Carrie Gartin
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Love the app, but really the points shouldn't expire if I keep coming back. I get it, like, if it's been six months straight of no showing up, then understandable. Please fix that it's pretty uncool. update: got kicked off the app now I get AUTHENTICATION FAILURE when I try to log back in. Please fix @DutchBros I tried reaching out but keep getting mail delivery failure notification 😑
3 people found this review helpful
Dutch Bros Coffee
August 25, 2026
Our team would love to help, reach out to rewards@dutchbros.com!

Dawn B
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I love the app, makes visiting easy. Not losing stamp cards is great! 8-30-24 - After much further evaluation, I have found that points disappear after so long. I don't go to Dutch Brothers often, and I love to use my points for a free drink on a rainy (sad or upsetting day) day. Sometimes I go there and I'm upset and I want to get myself my free drink and my points are gone. I really don't like this option, because if I have points there, I should be able to use them at any time.
17 people found this review helpful

Theo
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Dutch used to automatically apply reward points for special occasions, but now you have to 'activate' them to get the additional points. I don't understand why they changed it besides wanting to skip out on rewarding points to customers and avoid paying out free drinks as often. Also, the QR code is never centered on my app. Not as big of a deal, but if they're able to figure out how to skip out rewarding points, I feel like they should at least have a solid app layout.
4 people found this review helpful
Dutch Bros Coffee
November 11, 2025
Thanks for leaving a review! We’re always looking to improve, feel free to let us know your thoughts at rewards@dutchbros.com! 😊