OurPhoto

The frame was great - got it all set up - tons of photos in there...and now no one can access the frame or the photos anymore because the app has a major flaw! If you forget your password, you are out forever. The developers messed up and missed a step. When you click "forgot password" you need to enter your email address AND the verification code... in order to get the verification code...Um, how can I enter the verification code that I haven't received yet?! VERY DISAPPOINTED

I spent $130 on this picture frame for Christmas and i can't even activate it. I'm confused at the email portion, and there are no clear instructions on what I'm supposed to do? I just wanted to be able to add photos via the app, I'm not interested in emailing photos to it, why can't I just skip this? Keep getting device not found, if I try to send a photo as a guest I get the device not activated message. Returning this garbage to Amazon. It's a scam.

Unfortunately you need this app for the picture frame. The app has a few problems. When I tried to enter a frame with email address, it said the address was already there and I couldn't add it. No way to see or delete 'previously added addresses '. After the frame accepts your request you have to 'bind' with the frame. No menu option to do this. I finally chose 'other devices' and then a 'bind' option came up. Not able to put anything in 'my devices'. Choosing and sending pics equally hard.