The John Hancock CareGiver App provides approved independent caregivers a fast, convenient and paperless way to submit care sessions for services provided to John Hancock Long-term care insureds with active claims.
The CareGiver App allows you to: · Manage care visits online · Submit care sessions to your customer for review/reimbursement · Access a history of your prior care sessions · Go Paperless!
Download the CareGiver app to easily manage and track services provided to your customers. Start and End sessions to track hours of care and create daily care sessions. Each session will be sent directly through the app to your customer for a streamlined end to end process with faster reimbursement.
The CareGiver app allows you to easily manage services provided to customers.
Updated on
Oct 26, 2026
Finance
Data safety
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Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
Personal info
This app may collect these data types
App activity and Device or other IDs
Data is encrypted in transit
Data can’t be deleted
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Ratings and reviews
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4.3
227 reviews
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Deon Standlee
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December 27, 2023
UPDATE 12/27/23: I agree with the other reviews. Every time I have to uninstall and re-install and change my password. For a few months they had biometric sign in but now that's disappeared and I'm back to signing in every single time. At this point it would be much faster to fill out physical paperwork but that would mean more work for my client...
34 people found this review helpful
Janet Radtke Stockton
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September 6, 2021
My experience with the app has been a HUGE disappointment. Too much time has been invested attempting to login without success. Each time I try my login fails. Every time I get the same response from calling for assistance: uninstall and reinstall the app, reset your password with the link emailed to you. Its ridiculous. Logging in to the website, not the app delivers the same frustration.
39 people found this review helpful
Cherrice Scott
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July 30, 2026
I always have problems with location when signing in. It would say that I am 4.1 mile away from clients house and I could be literally be standing in clients living room. I uninstall and then install the app again. I will work then later that week it would happen again.
What’s new
1. Updated the location permission prompt to make its content clearer. 2. Minor bug fixes