Gaylord Hotels
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227 reviews
Everyone
info
100K+
Downloads
About this app
Step-by-step directions to find your room, meeting, and resort amenities and a one-stop-shop
for your stay: dining reservations, activity and event tickets, spa reservations, and more.
The Gaylord Hotels app is the perfect guide to your resort stay. Getting around the resort is effortless, with features to pinpoint your location, step-by-step directions, and location sharing to help make meeting up with friends easy. Explore resort amenities and make reservations, buy tickets, or take care of anything you need to enhance your stay.
for your stay: dining reservations, activity and event tickets, spa reservations, and more.
The Gaylord Hotels app is the perfect guide to your resort stay. Getting around the resort is effortless, with features to pinpoint your location, step-by-step directions, and location sharing to help make meeting up with friends easy. Explore resort amenities and make reservations, buy tickets, or take care of anything you need to enhance your stay.
Getting around our resort is effortless when you download our app.
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Ratings and reviews
222 reviews
Bill Murphy
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September 7, 2026
DO NOT USE for room service! It can help to find your way around the resort, but that's can be frustrating too. The "A la Carte" room service order will make you mad. It mandates you pick a delivery time before seeing the options. After picking the time, you look thru the menus and add to cart. Move on to room number and confirm payment options. Place order and get "sorry, we're busy, the time you requested..." The order is NOT placed, everything in cart is deleted, you have wasted your time.
19 people found this review helpful
Anna Greene-Hicks
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July 15, 2026
I cannot imagine how they could make this app worse. In a hotel designed to confuse you until you are completely lost, the concept would have been good but the execution is terrible. it sends you the longest way possible and doesn't change as you walk. no directional indications so you don't know which "right" you are supposed to take. Whoever wrote it should change careers.
23 people found this review helpful
Tara SdlF
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August 28, 2024
You basically have to download the app to know when things are open and to see menus. But my gawd, it is useless for navigating. It never knows she you are for routing, even on their wifi. If you just plot a route via a landmark and a destination, it still tries to track your progress, and it's constantly saying you're off course, because it doesn't know where you are. And figuring out that in a bay of elevators, you can only take one to go up? No info on that. The paper map is better!
28 people found this review helpful
App support
About the developer
Marriott International, Inc.
marriott.mobile.customer.care@marriott.com
7750 Wisconsin Ave
Bethesda, MD 20814-3522
United States
+1 800-535-4028
