
Mi'chael
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1. The app worked flawlessly for about 3-4 months. It gives you tips, tells you how to clean, etc. However, it stopped working. It no longer connects to my shaver. When trying to connect, the circle just sits there spinning. Yes I've tried there troubleshooting steps. Even did the uninstall to reinstall but still no luck. 2. The shaver gives a nice cute. However it takes to long in my opinion. And that's mostly due to the small circlular motion that is recommended by the app.
35 people found this review helpful
Philips Consumer Lifestyle B.V.
July 1, 2022
Hi, Thanks for sharing your feedback with us here. We're sorry to see you're having trouble with connecting the app to your shaver, so we would like to see how we can help. Feel free to get in touch with us via Facebook (@Philips) Twitter (@PhilipsCare), or philips.com/support, so we can have a look. Hope to speak to you soon!

Larry McCauley
Poor: Was never able to connect to my series 7000 shaver using my smart phone through the Google Play app. I followed the directions to the letter. WheI went to my Bluetooth settings, I could see my shaver listed as a Bluetooth device, however, after clicking on "Connect", nothing ever happened. The shaver was running during each of many attempts. A complete and utter failure. Thankfully, the shaver shaves my face flawlessly, but the app is useless.
29 people found this review helpful
Philips Consumer Lifestyle B.V.
August 15, 2022
Hello Larry, thanks for your feedback. We are sorry to hear the app did not work for you. Have you tried unpairing your device, and then pairing it again? Please also consider cleaning the bluetooth cache of your phone. If this doesn't help, please reach out to us on social media. We'll be happy to assist you further.

Martin Bird
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Bluetooth connectivity is very difficult and often doesn't work, I have issues with other devices I own just my shaver. utterly ridiculous. I'm not going to pay a lot of money for a bluetooth enabled shaver if it doesn't work!!! Just sort the app out and stop gaslighting your customers. I've had this every since I bought the shaver 3 years ago, my next shaver will be a different make (a make who's toothbrush I have no issues cinnecting with). in response, yes tried all that
3 people found this review helpful
Philips Consumer Lifestyle B.V.
September 25, 2026
Thanks for your feedback. If you're having trouble connecting your shaver, please make sure it's paired directly in the app and not through your phone's Bluetooth settings. Also check that the app and your phone software are up to date, then restart both devices and try again. If the issue continues, please visit Philips.com/Support for assistance.