
A Google user
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3/20/19 Update: Response not helpful. Contact info in app is for reservations only. How do I get tech support? 3/11/19: Not the most friendly to install and set up an account for an existing owner. I found out how to set up a profile by looking at the responses to the reviews (not really a good way to have to look for help). There should be a help link on the app to contact support. Now, I can't add a reservation I set up last year for a trip coming up shortly. I tried with and without the leading zeros on the confirmation number and still it can't find it. Honestly, I'm not even sure why I need to enter the reservation. Isn't this already in their system to pull from automatically? Imagine how many travelers would be upset if they had to manually add their trip to the airline app every time they flew, and it kept failing on top of it. If I can get my trip added, I can re-review the app after my trip. Support, please help.
4 people found this review helpful
Pueblo Bonito
March 20, 2019
Hello Gordon, first of all, thank you for downloading our app and for your feedback. When the app doesn't recognize automatically the reservation is because some data is wrong on the system, please get in contact with us to assist you and update your information. Best regards,

A Google user
Terrible app. Can't make reservations. Took 3 days to get registered on the app whick still doesn't do you any good. The only thing useful on the app is the interactive maps & seeing the various restaurant menus (but it doesn't tell you the hours of the restaurant(s), which you will definitely need in The Marketplace since they all open at odd times...11am, noon, 3pm, etc.).
22 people found this review helpful
Pueblo Bonito
October 30, 2019
Hello Penny, thank you for downloading our app.
We are sorry to learn of your dissatisfaction, please send us an email to appsupport@pueblobonito.com, and we will gladly help you. We would appreciate your feedback. Best regards.

Dale Krueger
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Constantly get "we are having technical issues please try again later". Have tried several times over a couple weeks. I downloaded the iOS version for my iOS device and it works like a charm. I've personally written apps for both environments and they require different knowledge and approach. Obviously the developer is more versed in iOS than Android. At least I had the option to use the iOS app, but not all of your customers do. Look at the worldwide numbers.
28 people found this review helpful
Pueblo Bonito
February 6, 2021
Hello Dale Krueger, thanks for downloading our app and for your feedback. This error has been already changed. If the error persists, get in contact with our support team at appsupport@pueblobonito.com, they will be glad to assist you. Best regards.