My Telstra

Name: My Telstra
Availability: InStock
Rating: 4.25 (135846 reviews)
Author: Telstra Limited

Telstra Limited

136K reviews

Everyone

10M+

Downloads

Everyone

Learn more

About this app

Tracking your order? Making a payment? Getting help?

It’s quicker in the app.

Get in touch
• Just send us a message and you’ll be notified when we reply.

Manage your account
• Update personal details, track payments, manage your services and more.

Recharge your service
• Track your usage, turn on auto recharge, and get in control of your plan.

Check your internet speed
• Monitor outages, restart your modem and check your internet speed.

Telstra Plus
• Access exclusive offers and get rewarded just by making your payments on time.

Shop the latest
• From devices to accessories, shop the latest tech at your fingertips.

Troubleshooting that actually works
• With 98% of queries resolved in-app, you’re just a few taps away from getting on with your day.

Security Features
• McAfee-powered security detects and protects against threats, uses ‘Manage All Files’ permission for device scanning, and may request VPN permission for Safe Browsing (permissions are solely for security, not core app functions).

Manage your Telstra services, get help and so much more with the My Telstra app

Updated on

Nov 10, 2026

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.

This app may share these data types with third parties
Location, Personal info and 7 others
This app may collect these data types
Location, Personal info and 7 others
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

130K reviews

A Google user

February 7, 2020

Telstra, clearly from the amount of reviews with customers not being about to log in due to the app continually closing and people not being able to reinstall it there is obviously an issue with the app. This is the only way I access my account and pay the bill so until the app is fixed I can't pay. I guess I will hear from you when my account hasn't been paid.

216 people found this review helpful

Alex Coad

March 16, 2025

Every time I want to use this app, I have to open it twice. The first time will never load properly. I use biometrics to login and then it just sits there, loading, endlessly. Unless I fully close the app, open it again, login again, and then it finally loads. It's very annoying.

107 people found this review helpful

Telstra Limited

March 16, 2025

Hi Alex, sorry to hear that the app is not working as expected. We can look into this for you. If you have already tried reinstalling the app, and logging out and back in, please get in touch with our team via tel.st/MyTfeedback We will look into this for you. Thanks, Han

Peter Zietsch

August 1, 2026

Six years on and still a terrible app. Slow to load with it's annoying splash screen and more often than not, freezes after entering password or biometric details. Process has to be closed and a second login attempt made to access. Multiple reinstalls, cache cleans etc havn't fixed it. Using recent Samsung Galaxy S so not a hardware problem. Would love an option of a basic, lightweight app that just lets you login, check your balance and pay your monthly pre-pay charges.

22 people found this review helpful

Telstra Limited

August 20, 2026

Hi Peter, sorry to hear you're still having issues with the app. As requested last time, please fill out the app feedback form and we can escalate to the tech support team: https://tel.st/MyTfeedback Thanks, Aaron