
A Google user
This app causes the phone to slow, it drains the battery WAY quicker than normal, and it doesn't even work properly. Tracking the location doesn't work as it should, the Wi-Fi blocking doesn't actually block the Wi-Fi, it only slows the phone down (which is done as soon as you download the app). To top this off if you want anything to work you must restart the phone everytime something isn't working as it should. I wouldn't be surprised if I need a new phone after this.
325 people found this review helpful

A Google user
Hard to set up. Took it to TMobile for them to set it up and they couldn't figure it out either. Find out it's not just me, the app is scheduled for an update on May 24th due to others unable to set up as well. As of the 27th no update. Been paying for months and never been able to use it. Thanks TMoble. I recomend getting a different app, this one is terrible.
143 people found this review helpful

A Google user
Worthless. This app NEVER works, and does not deliver on any of its promises. I have spent hours w/ tech support & repeatedly deleting & setting up the app again bc the VPN drops every few days. If you change the settings it doesn't update or work at all. You can block apps, but then they just log in thru the website. This app is just trash. If it was free I would figure you get what you pay for, but for the monthly fee, it is criminal to have such a sub par product from a big provider.
75 people found this review helpful
T-Mobile USA
January 29, 2020
Hi J - We're sorry you have had a poor experience with FamilyMode. Please reach out to us at family-feedback@t-mobile.com so we can help resolve these issues.