57.5K reviews
Content rating
Everyone
1M+
Downloads
Content rating
Everyone
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About this app

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The all-new JAL app is here!

A streamlined and simple design, crafted for everyone to understand. Smooth and effortless usability.
The new JAL app is designed to be right by your side, providing a stress-free experience for first-time and frequent travelers alike.

What you need, when you need it—the new JAL app is preparing for takeoff.
With the JAL app, your next trip is just a few taps away. Where will you soar to next?

Please download and experience the new JAL app for yourself.
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■Discover, Plan, and Book — All in One Place.
From discovering travel inspiration and exploring your destination to booking your flights and securing your seat, the JAL app handles it all.

■Visualize Your Journey Before You Fly.
Check inflight menus, meal service timings, and Wi-Fi availability in advance. Visualize your time on board to better enjoy the skies in your own way.

■Real-Time Flight Info, Right in Your Hand.
Everything you need for boarding is available at a glance, including real-time push notifications for gate changes or delays. The app guides you through every step, so you’re always in the know.

■Stay Connected, Even Above the Clouds.
Connecting to inflight Wi-Fi is easier than ever with the JAL app.

■Your Miles and Status, Always Up to Date.
Easily track your Miles, Life Status Points, and the journey to your next tier.
The JAL app has been reborn — always by your side, for every journey.
Updated on
Nov 11, 2026

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
  • This app may share these data types with third parties
    Personal info, App info and performance, and Device or other IDs
  • This app may collect these data types
    App activity
  • Data is encrypted in transit
  • You can request that data be deleted

Ratings and reviews

56.1K reviews
Tom
May 15, 2025
App continues to be unusable. Cannot select the local date for boarding, only tomorrow's date (perhaps the app thinks everyone is already in Japan?). When you try to look up bookings it constantly says: "Temporarily unavailable. Please try again later." or "Unable to retrieve reservation Reservation has been canceled or there is an error in your input/ selection. Six-digit reservation numbers (half-byte alphanumeric characters) do not include 0s or 1s." Same info works on their website.
23 people found this review helpful
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Mike Jones
October 21, 2026
Some time ago JAL decided to join 2 of my names together, where for many years they were happy with 3 names? Meanwhile the web site uses first and last name.... So last time I booked a flight ticket over the phone. Not risking a screw up at an airport.
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Ross Sherwood
October 13, 2026
The worst airline app. Clunky out dated design. Most airlines you only need to put your name and booking reference number. JAL requires every detail about your flight.
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What’s new

Thank you very much for using the JAL app.
***Ver6.6.4***
- We have improved our security features to ensure your safety. Please update to the latest version.
***Ver6.6.2***
- To keep your app secure, we have released an urgent security update. Please update to the latest version as soon as possible.
***Ver6.6.0***
- The in-flight drinks menu for domestic flights can be viewed via the app.
- Fixed minor issues.
Content rating
Everyone
Learn more

App support

About the developer
JAPAN AIRLINES CO., LTD.
jal_app_support@jal.com
2-4-11, HIGASHISHINAGAWA NOMURAFUDOSANTENNOZU BLDG. SHINAGAWA-KU, 東京都 140-0002 Japan
+81 3-5445-2007

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