
Kristina Ketelsen
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Keyboard and voice to text do not automatically capitalize at start of sentence. Does not stay logged in long enough. Wouldnt mind at least 30 minutes. Also, in the prescriptions area, there is a banner on the lower third of the screen that never goes away. I should be able to remove that. Also, just tried to fill a prescription there and got an error. Went immediately to my tablet and was able to fill it on the website without problem.
77 people found this review helpful
Kaiser Permanente
May 13, 2021
Hi Kristina, thank you for bringing this to our attention. We're looking into the capitalization issue. To protect your personal health information, the app will automatically sign you out after some time.

J L
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What's going on with this horrid app? At some point, it seems the system changed to a browser-based one, and it only works half the time while giving me constant errors ("We can't retrieve your data at this time. Please try again later."). Slow loading times despite me being on 5G - not to mention in 2022 we STILL don't have a function to let us save e-mails as drafts! I get thrown off the app mid-session, goodbye e-mail. Appointment filters don't work. Wonky UI. Devs seem stuck in the 90s-00s.
127 people found this review helpful

A Google user
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I do not like this app compared to the old one purely from an accessibility standpoint. I do like the interface and how easy it is to navigate however the login process is not smooth. Most of the time it will not let me login with my fingerprint saying that the system is inaaccessable and to try again. it will log me in when I manually enter my password, however the "loading data" takes minutes and minutes to load and sometimes it will say that it couldn't update everything.
56 people found this review helpful
Kaiser Permanente
May 6, 2019
Hello, we’re not aware of any issues logging into our My Doctor Online app. We’d like to investigate the problems you’re having signing in and accessing your data. Please reach out to us at MyDoctorOnlineAppSupport@kp.org.