Shopify Inbox

Name: Shopify Inbox
Availability: InStock
Rating: 4.469387531280518 (8000 reviews)
Author: Shopify Inc.

Shopify Inc.

8K reviews

Everyone

500K+

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About this app

About Shopify Inbox
Use Shopify Inbox to talk with customers and sell over chat. With Shopify Inbox, you can grow your business, build strong customer relationships, and spend less time on support all from a free business chat app.

USE CHAT TO SELL MORE AND BUILD STRONG RELATIONSHIPS

Shopify Inbox is so much more than support. In fact, 70% of Shopify Inbox conversations are with customers making a purchasing decision.

Use Shopify Inbox to:
• Save time managing customer conversations from online store chat and the Shop app
• Send products, discounts, from your Shopify store directly inside chats with just a few taps to turn more conversations into checkouts
• Send automated messages and continue chats over email so you don’t need to respond in real time
• Know when customers add or remove items from their shopping cart
• Assign chats to your staff and team to scale customer conversations

SHOP APP
Let customers contact you from the Shop app.

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FEEDBACK & SUPPORT

For 24/7 support visit the Shopify Help Center: help.shopify.com

Thank you for using Shopify Inbox on Android. We love hearing your feedback. Please let us know what you think of Shopify Inbox by leaving a review.

Sell over chat and talk with your customers, anytime anywhere.

Updated on

Nov 2, 2026

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.

No data shared with third parties
Learn more about how developers declare sharing
No data collected
Learn more about how developers declare collection

Ratings and reviews

7.81K reviews

Scott Nemiro

March 15, 2022

Laggy. Can't pull up customer info. Can't click to get their email. So while chatting you have to remember how to spell their name in order to look them up in your shopify app. Why? Why would you do this? At least let us copy their name or their email to paste into shopify. But you should be able to click their name and get their order info. This is crazy. Also not showing closed chats. Just says no chats. Just gone. When sending message constantly says not delivered click to resend.

9 people found this review helpful

Shopify Inc.

March 24, 2022

I'm sorry to hear that you experienced these issues with the app. If these are ongoing, we'd love to help get these resolved. Please email us at inbox@shopify.com - we'd be happy to walk through some troubleshooting steps with you. Thank you for your other feedback as well, I'll be sure to pass those feature requests onto our developers. Cheers!

Joe Buchmann

July 29, 2021

It's a great start. I love the integration of multiple channels. Unfortunately, it's not fully useable. There are no desktop notifications, so you have to be looking at your phone to see if a customer wrote. Also, attached customer images do not show up. We miss parts of messages because we didn't realize that an image was supposed to be there. Lastly, not all messages will send. We get error messages in Inbox stating that our response was not delivered to FB Messenger.

49 people found this review helpful

Not Today

August 4, 2021

It's a long way from being as good as it could be. It's clunky and loads slow. Sometimes it doesn't load at all. They need to better differentiate what platform each message is coming from. When someone clicks in FAQ in the inbox from the store, it shows up as a message in the message thread as a customer uploaded an attachment . No clue as to what the customer clicked on . A word of extreme caution! If you have any reservations on installing this don't! Uninstalling it removes your FB Pixel

33 people found this review helpful

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