Freshchat
star
1.52K reviews
Everyone
info
100K+
Downloads
About this app
Freshchat is a modern messaging app for sales and customer engagement teams. A leap from legacy live-chat systems, it brings the continuity and experience of consumer messaging apps to businesses to help them convert visitors and delight users.
With the Android app, teams can:
Ace Conversations - View, reply to, assign, and manage conversations from anywhere, anytime.
Know who you’re talking to - Get access to the visitor profile with details like contact information, event timeline, and usage history to make relevant conversations.
Never miss a message - With push notifications, get notified when you receive replies on conversations or when a user proactively reaches out. Stay on top of messages even when you’re not inside the app.
Enable a faster response time - Optimize team productivity even while on the go by sharing FAQ articles with visitors and users.
With the Android app, teams can:
Ace Conversations - View, reply to, assign, and manage conversations from anywhere, anytime.
Know who you’re talking to - Get access to the visitor profile with details like contact information, event timeline, and usage history to make relevant conversations.
Never miss a message - With push notifications, get notified when you receive replies on conversations or when a user proactively reaches out. Stay on top of messages even when you’re not inside the app.
Enable a faster response time - Optimize team productivity even while on the go by sharing FAQ articles with visitors and users.
Chat with customers & prospects on-the-go
Updated on
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Ratings and reviews
1.49K reviews
Michael Kasumovic
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June 30, 2020
This currently doesn't work. It seems to use the browser on your phone and none of the browsers I have use JavaScript... including Chrome. This is disappointing as having this app would be great to deal with chats. It doesn't need to do it all, bit it would be great if I could at least chat to people as they visit the site. That seems simple enough.
12 people found this review helpful
Shahid Salman
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August 14, 2021
Active chats message are not visible until you got back on chats assigned page and again open the chat which is probably a Noticeable Issue and yet it's not be resolved. The UI is Basic which needs a lot of improvement now because of companies switched to the chat support and you people need to work on the basic issues first and also after closing the chat it is still visible until you close the application and reopen it.
16 people found this review helpful
Kyle W
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May 28, 2020
Unimpressed, my team members have constantly struggled to log in, messages and notifications are delayed. Main issue is the home screen showing recent conversations constantly reverts to conversations that are atleast 4 weeks old, I have to wait until a new message is received before I can find the conversation again. The desktop version is great, but the app is clunky and often leads to customers complaining about the response times
10 people found this review helpful
What’s new
This version includes bug fixes and performance enhancements to improve your support experience.
App support
About the developer
Freshworks Inc.
sales@freshworks.com
2950 S Delaware St Ste 201
San Mateo, CA 94403
United States
+1 855-747-6767
