RIDE Twin Falls Transit

Scheduled a ride with a specific drop off time needed, app said it was available. At the time it SHOULD be dropping off, updated with a new pickup and drop-off time AN HOUR LATER than requested/ needed.

Pretty much same as everyone else's experience. Drivers are phenominal, but you'll schedule a ride and have them show up 10 minutes early (if you're lucky) or 20-30 minutes late. Don't bother calling, as they'll tell you 30-45 minutes before your scheduled time that the driver is running late. Seems that 30-45 minutes is ample time to correct running late. I've talked to some of the drivers, and their system doesn't even prioritize scheduled rides over people requesting them for "now" pick up.

IT support sucks, they won't help me fix the most basic problem of letting me log in. Somebody had my number previously and they won't allow me to change that even though it's no longer their phone. I have gone through tech support for several months and I have given up. It's the only program available for the local taxi company, if I need a ride I have to call them directly and be put on HOLD....